Everything happens at once

Years ago, during my first stint as a graduate student, I came across the following reflection etched into the wall of a bathroom stall in the basement of the University of Chicago’s Divinity School:

“Thank God for time, otherwise everything would happen at once.” 

For this would-be philosopher, everything apparently did happen at once, which is how he came to be sitting in this particular place at this particular time. More importantly, what he hints at is revealing: even allowing for the existence of God, everything we experience in life happens at once, right here, right now, simply because it can’t happen anywhere else. 

We live only in the present moment. Past and future are figments of our imagination, narratives our minds fabricate to promote the illusion of a permanent, predictable self-identity we would like to believe persists, unchanged, over time. 

For those of us planning our careers, I think our lavatory philosopher’s observation begs an important question. If everything happens at once – as it unquestionably does – why plan anything at all, since the future is an illusion, and an unpredictable illusion at that? 

We make plans to wrestle the chaos of the world into some kind of coherence that helps us get things done. Planning allows us to feel as though we’re being productive, that we’re in control. But our plans offer us at best a false sense of security, since the rug can be pulled out from under our feet at any moment. 

Plans lead us to believe that what we want to happen really will happen. Of course, what we want to happen occasionally does happen, though not nearly as often as we’d like. 

Oliver Burkeman, in his brilliant book “Four Thousand Weeks: Time Management for Mortals,” argues that the greatest source of our unhappiness in life comes from the simple fact that while our time on this planet is limited to 4,000 weeks on average, the different ways we might spend our time and the different choices we might make are unlimited. 

This tension, aggravated by the omnipresence of social media, has created the professional scourge of our time – the fear of missing out. 

What should we make of this? Here’s my take: let’s accept the fact that the future is an unpredictable fantasy in which anything can and will happen. We should plan our careers to the best of our ability, certainly, but we should hold our plans lightly. We should allow enough space in our plans for unanticipated miracles to occur. 

The most influential people in our lives always seem to show up unexpectedly, at exactly the right time. They were never part of our plan, but we welcome them into our lives graciously nonetheless. 

People who hold their plans lightly are often people whose lives follow the course of a meander, rather than a steep trajectory up and to the right. They leave room for the unexpected and the unforeseen. They’re by far the most interesting people I know and also, from best I can tell, the happiest.

She’s all in

In August 2021, I underwent a stem cell transplant as treatment for bone marrow cancer. Last weekend, I met my stem cell donor, Lauren – a 24-year-old speech pathologist from Columbus, Ohio – for the first time via Zoom. 

Lauren, it turns out, is a kind, smart, young woman with an engaging sense of humor and a heart that’s always aching for others who are suffering. After finishing her master’s degree in speech and language pathology, she now works with grade school kids in the Columbus public school system who have speech disabilities. 

Lauren explained to me how she had registered as a stem cell donor with Gift of Life in college. Her sorority membership included a social responsibility requirement, and by registering as a prospective stem cell donor, Lauren partially fulfilled that requirement. She then went on to create a Donor Circle of friends who have also registered as prospective donors. 

Then things got real. Lauren was contacted by Gift of Life, notifying her that she had been identified as a perfect match with a 68-year-old cancer patient in Chicago looking for a suitable stem cell donor.

Her family, she confided to me, expressed concern, naturally, about the safety of the procedure. But Lauren never gave it a second thought. It was, she told me, “absolutely the right thing to do.” 

“I’m in!” she replied, without hesitation. 

Evolution has hard-wired us to believe that it’s better to be safe than sorry. This bias provided our ancestors with a powerful defense against predators and famine, among other existential threats. While few of us face these same risks today, it’s still easy to fall into the trap of believing that there’s a catastrophe waiting for us around every corner. 

Evolution has no interest in our happiness, contentment, or joy – its only concern is that we get our genes into the next generation. For those of us like Lauren, however, who insist on living a fully human life – a life filled with compassion, love, and concern for others – it’s imperative that we learn how to swim upstream, against the current of evolution. 

Like Lauren, we need to stand up and shout, “I’m in!” Go to https://lnkd.in/gXiPesja to join Lauren’s Donor Circle and register as a prospective bone marrow stem cell donor today.

Will you lead?

Senior executive coaching client

After having lunch recently with an executive team I’d been coaching, I wrote the following email to each of the team members the following day. 

“Thanks for your time over lunch yesterday and your willingness to speak candidly about the current state of your team. I hope you won’t mind if I share a few final thoughts and a question or two with you before your dinner out together tonight. 

“Your success as a team will depend almost entirely on how much you come to trust each other. 

“Will you honor, and find ways to accommodate, each other’s different wants, needs, and expectations with kindness and compassion? Will you care – truly care – for each other’s learning and well-being? 

“This takes enormous courage because our egos are so fragile. We will do whatever it takes to defend them when we feel threatened by others’ opinions and beliefs, especially when they’re different from our own. 

“One thing I’ve learned as a coach is that the most important leadership quality of all is not strategic thinking, financial acumen, or communication skill. It’s humility, coupled with the capacity to care about the well-being of the people you lead. It’s a kind of open-heartedness that encourages us to let others into our lives, without pre-conditions or judgement. 

“This is not something you learn in business school. You can’t teach people how to care about others. And you can’t inspire people who don’t care about you to work together toward a common goal. 

“So, will you lead? Will you choose curiosity over righteousness? (There’s nothing wrong with being right, of course. It’s our need to be right all the time that can trip us up.) 

“Will you choose humility over ego and arrogance?

“Rise to the challenge of leadership. Make a special effort to build a personal relationship with the one member on your team whose wants, needs, and expectations are most different from yours. Ask a lot of questions about where they’ve been and where they want to go. Start to construct your relationship from the ground up, with sincere and open curiosity about the other and how they’ve become the remarkable person they are today.

“Will you lead?”

Work and life

It’s easy, but risky, to confuse the work we do with who we are. 

When we do, we can find ourselves more concerned with living up to others’ expectations of who we should be instead of engaging in work that’s most meaningful for us. 

After one of my clients lost his job and became desolate because of the length of his job search, I suggested he take a pen and piece of paper and complete the sentence beginning with “I am…” as a homework assignment. 

He later admitted that this was the most difficult sentence he had ever written. It had taken him two weeks to complete a first draft. Finally, when he read the sentence he had written out loud to himself, he broke into tears. 

There was no relationship whatsoever between the jobs he had held for the past 25 years and the sentence he had written on that page. 

“What am I longing for?” is a beautiful question Susan Cain, in her book “Bittersweet,” suggests we ask ourselves as a way to discover what’s most important to us in life. 

It’s also a great question to ask when we find ourselves feeling adrift after a layoff, or when we voluntarily leave a job after realizing we can no longer work for an abusive boss or a company whose values we no longer share. 

This Labor Day weekend, let’s take Cain’s suggestion. Let’s pause for a few minutes and ask ourselves, “What am I longing for?”. It’s a great way to remind ourselves that the work we do should serve who we are and not the other way around.

Intimacy at work

What was your immediate reaction when you read the title of this post? 

Some mild discomfort? A slight twinge of anxiety? A bit of giddy anticipation? 

One of my goals as an executive coach is to encourage my clients expand their professional vocabulary. I urge them to consider adding words like “peace,” “contentment,” “joy,” “prosperity,” and “intimacy” to the way they think and talk about the work they do – or would like be doing.

Not words that came up often in my company’s strategic planning retreats back in the day. 

But intimacy? Really?

When I first introduce the word “intimacy” into a coaching conversation, my client’s mind immediately goes to physical intimacy, because that’s the paltry, narrow way we’ve become accustomed to thinking about ways of becoming open and honest with others. 

Intimacy – the courage to forge close, authentic, personal relationships – is essential for building trust with others, and to drive your career forward, you’ll need the support, encouragement, and trust of your colleagues. 

I was never good at math, but one equation I’ll never forget comes from David Maister’s book “The Trusted Advisor”:

“Trustworthiness = credibility + reliability + intimacy / self-orientation.” 

Maister goes on to write that people with high intimacy skills “are not afraid to take emotional risks by being open about themselves, for example acknowledging some personal failure or limitation, or being willing to engage in a conversation in which they’re not an expert.”

Here’s one simple suggestion from Warren Berger, author of a remarkable read titled “The Book of Beautiful Questions,” on how to start creating deeper, more intimate relationships with those we work with: ask some “beautiful questions…[questions that] shift your current thinking and open up new possibilities” for relationship.

Forget the lame, habitual question we ask when greeting someone at the start of the day. Stop asking people “how are you?”. Instead, be creative in the questions you ask when greeting others. Here are some examples from Berger’s book you can use:

“What’s the best thing that has happened to you today?”

“What are you excited about in your life right now?”

“What are you most looking forward to at this gathering?”

I would add two more of my own favorites: 

“What’s the most annoying thing that’s happened to you this morning?”

“What were you thinking about as you drove [took the train, etc.] to work this morning that you couldn’t stop thinking about?” 

Additionally, when you’re meeting someone for the first time, ditch the customary “what do you do?” question. Instead, ask:

“What are you most passionate about?”

“What problem do you wish you could solve?”

“What did you want to be when you were growing up?”

Asking these kinds of questions requires the daring to open ourselves up to possible rejection, even ridicule, but that’s the price we pay for creating the possibility of intimacy. The juice is worth the squeeze. 

Gray hair

When working with certain professionals, I prefer that my practitioners have gray hair. Included on this list are airline pilots, neurosurgeons, lawyers, psychotherapists, CEOs, and football coaches (yes, you read that right). 

It doesn’t matter if they’re male, female, or identify as neither or both. I simply feel better if they have some gray hair on their head. 

So what’s at the root of my obsession with gray hair? 

The Nobel Prize-winning quantum physicist Niels Bohr observed that “there are two kinds of truth – small truths and great truths. You can recognize a small truth because its opposite is a falsehood. The opposite of a great truth is another truth.” 

That’s why an atom can behave as both a particle and a wave at exactly the same time. 

The primary form through which life’s most profound truths express themselves is paradox. Gray hair is nature’s way of reminding us that the world is never simply black or white but always shows up as some particular shade of gray. 

Such insight can come to us in our 20s, 30s, or 40s, of course, but far more often this wisdom reveals itself only after we’re well into our 50s, 60s, or 70s. 

Skillful leaders learn to thrive within the tension between opposing truths. This capacity enables them to exercise wise judgement and generate solutions that are truly creative. 

Rather than giving in to the quick, easy fix of compromise, successful leaders soon learn the importance of doubling down and working harder to discover some third truth that transcends the obvious compromise. 

“We lose the benefit of the unique ideas at the two poles when we compromise for middle ground,” writes author Peter Block. “The best outcomes emerge in the effort to understand the truth in both sides.”

It’s painful – not to mention futile – to see the world simply as black or white, which is why I’ve come to so appreciate those of us who have lived long enough to sport some gray hair. Viewing our or another’s take on the world as right or wrong, informed or uninformed, or progressive or reactionary limits our understanding of the world’s complexity and, ultimately, impoverishes our lives in ways too numerous to count. 

I’ve got questions

Here’s a question for you: what’s your favorite question? (This is one of my favorite questions.)

I’m admittedly obsessed with questions, mostly because I know that the right answer to the wrong question is not really an answer at all. 

I’ve also come to see that the art of asking the right question, in the right way, at the right time, might be the most undervalued leadership skill of all. 

Two books in particular have informed my thinking – and fueled my curiosity – about questions: The Book of Beautiful Questions, by self-described “questionologist” Warren Berger, and Humble Inquiry, by the late organizational psychologist Edgar Schein.

From Warren Berger, I’ve learned that a “beautiful question” is a question that “shift[s] the current thinking, open[s] up new possibilities, and ultimately [leads] to a breakthrough.” Beautiful questions help us grow, make better decisions, think more creatively, build more intimate connections with others, and lead teams more effectively. 

Appropriately enough, Berger poses several questions we can ask ourselves to see if we qualify as “beautiful questioners”:

·       Am I willing to be seen as naïve?
·       Am I comfortable raising questions with no immediate answers?
·       Am I willing to move away from what I know?
·       Am I open to admitting I might be wrong?
·       Am I willing to slow down and consider?

From Edgar Schein, I’ve learned the concept of Humble Inquiry, “the fine art of drawing someone out, of asking questions to which you do not already know the answer, of building a relationship based on curiosity and interest in another person.” Schein wisely observes that we live today in a “do-and-tell culture,” in which we feel the need to tell everyone we know everything we know, every chance we get. Working and living in such a culture, it’s easy to lose touch with the fine art of asking thoughtful questions. 

The result? Many of the questions we ask turn out to be nothing more than thinly disguised statements seeking validation and confirmation. 

Am I right? 

Not all questions are meant to be answered, at least not right away. They need time to simmer, like a good stew. 

In his Letters to a Young Poet, Rainer Maria Rilke encourages his correspondent, a depressed young Prussian military cadet longing to live the life of a poet, to “love the questions” of life rather than always searching for answers. “Live the questions now,” he writes. “Perhaps you will then gradually, without noticing it, live some distant day into the answer.”

I took Rilke’s advice several years ago and adopted my own question to live into, courtesy of Elizabeth Mattis-Namgel’s slender, beautiful volume The Power of an Open Question.

“’How do we live a life we can’t hold on to? How do we live with the fact that the moment we’re born, we move closer to death; when we fall in love, we sign up for grief? How do we reconcile that gain always ends in loss; gathering, in separation?” 

Any questions?

The dilemma

Some years ago, I attended a Q&A session between a group of MBA students and the CEO of a Fortune 500 corporation. One of the students asked the CEO how he had managed to maintain work-life balance, given the long hours he’d invested in his career.

Without hesitation the CEO shot back, “There’s no such thing as work-life balance. If you don’t believe me, ask my ex-wife.”

I could sense an uneasy chill course through the crowd as the students began to absorb the significance of what they had just heard. Underlying the student’s question – and the CEO’s response – was the assumption that “work” and “life” are two parallel lines of human experience that never intersect and are in continual tension with each other. Work is about earning a living, and life is about living itself.

I agree with the CEO. There’s no such thing as work-life balance. As technology continues to blur the boundaries between office and home, we’re starting to realize the limitations of drawing such an artificial distinction between our lives and our work.

Our lives outside of work inform our work, and vice versa. These two domains of our experience are inextricably intertwined. They are one.

Instead of asking, “How can I achieve work-life balance,” we might be better served asking, “How can I achieve work-life alignment? How can I infuse the same sense of purpose that animates my life into the work I do and, as a result, establish a more integrated self?”

Curiosity

The most interesting people I know are those whose lives have been a meander rather than a sprint up and to the right. 

They view the world through a larger lens and are better able to see the interconnections between things and how the world we live in is impermanent and always in flux.

They’re interesting because they’ve honored their curiosity and have taken the time to learn about things they didn’t think they needed to know.

The gift

Dear Anonymous Donor,

This will be a short letter since we’re not permitted to share any personal details about ourselves, although I’d love to tell you all about myself, my family, and my work. It’s also one of the more – if not the most – important letters I’ve ever written. So I’ll keep it really short. 

I can’t tell you how much I appreciate the gift of life you’ve given me via your stem cell donation – and how much it has meant to my family and friends as well. Without a stem cell transplant, doctors estimated my life expectancy to be between 2.5 and 3.0 years. If my post-transplant recovery continues as it has to date, there’s no reason to believe I won’t be able to live another 20 years. 

You have saved someone’s life. What a wonderful way to give back to a universe that itself gave life to you! 

I hope that at the appropriate time we might be able to exchange more personal information and maybe even meet via videoconference. Until then, know that you have already made an extraordinarily positive impact on this world in which we live, which these days desperately needs all the positive impact we can muster.  

With the greatest respect, admiration, and appreciation,

Your Anonymous Recipient